Privacy Policy

Last updated: 9th July 2026

1. Introduction

This Privacy Policy explains how NiMO Booking Ltd (“NiMO”, “we”, “us”, or “our”) collects, uses, stores, and discloses personal information when providing our SaaS booking platform (“Platform”).

NiMO operates in New Zealand, Australia, and the United Kingdom, and we are committed to complying with applicable privacy laws, including:

  1. New Zealand Privacy Act 2020
  2. Australian Privacy Act 1988
  3. UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018

This policy applies to:

  1. Our clients (businesses using NiMO)
  2. End users (customers booking appointments via our clients’ booking pages)
  3. Visitors to our website

2. Roles and Responsibilities

2.1 NiMO Clients (Businesses)

Our clients use the Platform to manage bookings and interact with their customers.

In most cases:

  1. Our clients are the data controllers of their customers’ personal information
  2. NiMO acts as a data processor on behalf of our clients

2.2 End Users (Customers Booking Appointments)

When you book an appointment through a NiMO-powered booking system:

  1. Your information is collected on behalf of the business you are booking with
  2. That business controls how your data is used
  3. NiMO processes your data only to provide the Platform functionality

2.3 NiMO as Data Controller

NiMO acts as a data controller for:

  1. Client account management
  2. Billing and subscriptions
  3. Our own website and marketing activities

3. Information We Collect

3.1 Information from Clients

When businesses sign up to NiMO, we may collect:

  1. Name
  2. Business name
  3. Email address
  4. Phone number
  5. Billing details
  6. Account login credentials

3.2 Information from End Users (Customers)

When a customer makes a booking via our Platform, we may process:

  1. Name
  2. Contact details (email and/or phone number)
  3. Appointment details (date, time, service)
  4. Notes or information submitted in booking forms
  5. Information about the person or item for which the appointment is being booked,
  6. Pet information
  7. Vehicle information

This information is collected on behalf of our client.

3.3 Payment Information

Client Subscriptions (NiMO Billing)

  1. NiMO uses Stripe to process subscription payments from clients
  2. Payment details are collected and processed by Stripe
  3. NiMO does not store full credit card details

Booking Deposits (Client Payments)

  1. Deposits for appointments are processed via our clients’ own Stripe accounts
  2. NiMO does not process or store customer payment details
  3. Payment data is handled directly by Stripe on behalf of the client

3.4 Automatically Collected Information

We may automatically collect:

  1. IP address
  2. Device and browser type
  3. Usage data (pages visited, actions taken)
  4. Cookies and tracking data

See our Cookie Policy for further details.

4. How We Use Personal Information

4.1 For Clients

We use client data to:

  1. Provide and manage accounts
  2. Process subscriptions and billing
  3. Provide customer support
  4. Improve our Platform
  5. Communicate service updates

4.2 For End Users (Customers)

We process customer data only on behalf of our clients to:

  1. Enable booking functionality
  2. Confirm and manage appointments
  3. Send booking-related notifications (if configured by the client)
  4. Maintain system performance and security

4.3 Platform Improvement

We may use aggregated or anonymised data to:

  1. Analyse system performance
  2. Improve user experience
  3. Develop new features

5. Legal Basis for Processing

United Kingdom (UK GDPR)

We rely on:

  1. Contractual necessity (to provide services)
  2. Legitimate interests (platform improvement, security)
  3. Consent (for non-essential cookies and marketing)

Australia & New Zealand

We process personal information in line with:

  1. Notification and transparency obligations
  2. Use for agreed and lawful purposes
  3. Reasonable expectations of users

6. Disclosure of Information

We may disclose information to:

6.1 Service Providers

Including:

  1. Stripe (payment processing)
  2. Hosting providers
  3. Analytics tools
  4. Customer support tools

These providers are contractually required to safeguard data.

6.2 Clients

All booking-related personal information is accessible to the client (business) you book with, who controls its use.

6.3 Legal Requirements

We may disclose information where required to:

  1. Comply with legal obligations
  2. Respond to lawful requests
  3. Protect rights, safety, or security

7. International Data Transfers

Your information may be transferred and stored outside your country, including in:

  1. New Zealand
  2. Australia
  3. United Kingdom
  4. Other jurisdictions where our service providers operate

We take reasonable steps to ensure data is protected in accordance with applicable laws, including contractual safeguards where required.

8. Data Retention

We retain personal information only as long as necessary:

  1. Client data: for the duration of the account and as required for legal or accounting purposes
  2. Customer booking data: retained according to client settings and obligations
  3. System logs and analytics: retained for a limited period
  4. When a client no longer uses the platform the client and customer data with be deleted after 45 days in accordance with the relevant regional privacy laws

Clients are responsible for managing retention of their customers’ data.

9. Security

We implement appropriate technical and organisational measures to protect personal information, including:

  1. Encryption (where appropriate)
  2. Access controls
  3. Secure hosting environments
  4. Monitoring and testing systems

However, no system is completely secure.

10. Your Rights

Depending on your location, you may have rights to:

  1. Access your personal data
  2. Request correction
  3. Request deletion
  4. Object to or restrict processing
  5. Data portability (UK)

For End Users

Requests relating to booking data should be directed to the business you booked with, as they are the data controller.

11. Cookies and Tracking

We use cookies and similar technologies. For details, see our Cookie Policy: www.nimobooking.app/cookies

12. Third-Party Services (Stripe)

Stripe processes payments for:

  1. Client subscriptions (NiMO billing)
  2. Booking deposits (client-controlled accounts)

Stripe may collect and process personal data in accordance with its own policies:

  1. Stripe Privacy Policy: https://stripe.com/privacy
  2. Stripe Cookie Policy: https://stripe.com/cookies

NiMO does not control Stripe’s data practices.

13. Updates to This Policy

We may update this Privacy Policy occasionally.

Changes will be posted on this page with an updated date.

14. Contact Information

If you have questions about this Privacy Policy, please contact:

NiMO Booking Ltd

Email: info@nimobooking.app

Website: www.nimobooking.app/support Select-Send a message

15. Complaints

United Kingdom

You may lodge complaints with the Information Commissioner’s Office (ICO).

Australia

You may contact the Office of the Australian Information Commissioner (OAIC).

New Zealand

You may contact the Office of the Privacy Commissioner (OPC).

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